Application Maintenance
We understand that contact centers & customer service play critical role to determine your success. Over the years, we have developed various tools & process to successfully maintain your contact server as below
- Support team around the clock – Currently, support team is available in UK and India and provide services 24 X 7 to our customers
- Online access to support portal
- Secured access to project artifacts. We keep it updated for easier access for project & support resources
- Version control & Compatibility documents
We aim to manage technical aspects of your contact center which allows you to focus on your business. We provide following services
- Solution Auditing
- Upgrade / hot fixes implemenation
- Configuration Management
- Troubleshooting
- Performance management
- Change implementation
- System testing
- Load testing